Stakeholder Relationship Framework

Public Policy

Client: Australia Post

Capire Consulting Group was commissioned by Australia Post to develop a new Stakeholder Relationship Framework in preparation for roll out of Future Ready projects across the organisation.

The Framework along with its audit tools and techniques were developed around the urgency to effectively implement a major business transformation program known as "Future Ready".

Capire developed the Framework subsequent to extensive internal consultation with executives to identify the key messages, insights, issues and opportunities for more effective stakeholder engagement. The outcomes of the consultation identified specific needs for strong leadership on engagement; to focus on strategic stakeholders; to share intelligence and insights; and to build capacity, skills and awareness.

Capire developed a number of project audit tools, project prioritisation processes and plan preparation techniques to assist Australia Post in the implementation of the Stakeholder Relationship Framework. Advice also included functional specification for software development and knowledge management and internal training and capacity building across the organisation.  

The Strategic Stakeholder Relationship Framework will help Australia Post transition from an old 'transactional' culture to a new 'relationship' focused approach which will enable the successful and coordinated delivery of Future Ready.

Chris Robinson

Chris is the Managing Director and co-founder of Capire Consulting Group.  He has over 15 years technical and strategic management experience in developing business and development strategies that creatively re-position businesses and projects to incorporate cultural, social, economic, governance and environmental aspects for maximum performance.

Eleanor Howe

Eleanor's works in our stakeholder and community engagement area at Capire Consulting Group.  Her professional experience has involved both state and local government sectors having worked closely with stakeholders and communities from both metropolitan Melbourne and regional Victoria.